Whether you’re connecting with customers, collaborating with your team, or managing remote operations, you need a phone system that’s reliable, flexible, and built for business.
Our Business VoIP services deliver enterprise-grade calling features without the enterprise-level complexity or cost. It’s everything you need to stay connected — wherever work takes you.
Business VoIP in Sarasota for Teams That Work Anywhere
Portolan Networks sets up and supports business phones and cloud-based phone systems (VoIP) for offices across Sarasota, Manatee and Charlotte counties. Your team gets desk phones, mobile and desktop apps, auto attendants and call queues on one system, and we handle the number porting, setup and training.
What’s included
Our phone service is Portolan Voice. Every account includes:
- HD voice, plus call recording and analytics to monitor call quality and support training
- Apps for every device: Android, iOS, Windows, Mac and Linux, with the same contacts and call features everywhere
- Voicemail-to-email
- Auto attendants, call queues and presence indicators so callers reach the right person
- Business text messaging (SMS/MMS) from your main business number
- A web portal to add users, view call history, configure features and monitor performance
- Encrypted signaling and media
- CRM integrations with tools like Salesforce, HubSpot, Zoho and ServiceNow, for screen pops, click-to-dial and automatic call logging. We handle the setup.
- 99.99% uptime and carrier-grade reliability on a geo-redundant, active-active network
Optional add-ons:
- HD video meetings
- Team chat
- Microsoft Teams integration: make, receive and transfer calls inside Teams, with presence synced between the two. It needs additional licensing for both the phone system and Teams, so we quote it separately.
What it costs
Portolan Voice starts at $25 per user per month, with no long-term contract. That includes unlimited calling to the US and Canada, plus everything in the list above except the optional add-ons.
Business Phones
Most clients buy their desk phones outright, so they own them. If you’d rather not pay up front, we also offer a monthly lease.
- Desk phones: from about $99 each to buy, or from $3 per phone per month on a lease
- Headsets and conference-room phones: quoted to fit the room and how your team works
- Phones you already own: if they’re VoIP-compatible, we can often reuse them
Billed separately
- Telecom taxes and regulatory fees, including 911 service fees, which apply to every business phone bill
- Additional phone numbers and toll-free numbers
- International calls, inbound calls to toll-free numbers, and text messages (SMS)
- Voicemail transcription, if you’d like your voicemails emailed as text as well as audio
- One-time setup, number porting or business-texting registration fees, where they apply
Every quote lists these line by line, so there are no surprises on the first bill.
Why teams switch to Portolan Voice
Why VoIP instead of an on-premise phone system
What switching looks like
What happens if the internet goes down
Portolan Voice runs on a geo-redundant network, but your desk phones still need your office’s internet connection. If that goes down completely, your team can keep working:
- The mobile app makes and takes business calls over a cellular connection
- We can configure your phone system to forward calls to a cell phone or answering service
- For offices that can’t afford any interruption, we recommend internet failover or SD-WAN, which keeps calls up even when one connection fails
Common Questions
Portolan Voice includes HD voice, call recording with analytics, voicemail-to-email, auto attendants, call queues and presence indicators. Your team gets mobile and desktop apps for Android, iOS, Windows, Mac and Linux, business text messaging from your main number, and a web portal for adding users, viewing call history and changing call routing. Signaling and media are encrypted. It also connects to CRMs such as Salesforce, HubSpot, Zoho and ServiceNow, with setup on our end. HD video meetings, team chat and Microsoft Teams integration are available as options; Teams requires additional licensing for both the phone system and Teams.
The phone platform itself runs on a geo-redundant network, but a full internet outage at your office will take your desk phones offline. Your team can keep working with the mobile app, which makes and receives business calls over a cellular connection, whether they work remotely day-to-day or are covering an outage. We can also configure your phone system to forward calls to another number, like a cell phone or answering service, when the office is unreachable. For offices that need desk phones to stay up without interruption, we recommend internet failover or SD-WAN.
Most businesses today aren’t choosing between VoIP and a copper phone line — traditional landlines have largely been phased out. The more relevant comparison is VoIP versus an aging on-premise phone system (a PBX), which typically requires expensive hardware, ongoing maintenance, and is harder to scale as your team grows or changes locations. VoIP runs over your existing internet connection, so there’s no specialized hardware to maintain, and features like mobile apps, auto attendants, and call routing are included rather than costly add-ons. We’ll work with you to find the right plan for your needs and budget.
Setting up service on our end is fast, often same-day or next-day. The real timeline driver is number porting, which usually has to be scheduled at least 15 days out because your current carrier controls it. If you need new desk phones, timing depends on availability from our suppliers, and we’ll confirm it when we quote. If you already have VoIP-compatible phones, we can often reuse them. We’ll walk you through the full timeline up front so there are no surprises.
Portolan Voice is built on FreeSWITCH, an open-source telephony platform widely used by phone service providers. It runs on a geo-redundant, active-active network, so a problem in one location doesn’t take the service down.
Yes. Carriers require business text messages sent from a standard 10-digit number (10DLC) to be registered before they’re delivered. When we set up business texting, we help you complete that registration so your messages aren’t blocked or filtered.
If your phone system is due for replacement, or you’re tired of paying for features you can’t use, book a time on my calendar. Or call (941) 200-4360.