Failover internet means having a second, independent internet connection that automatically takes over if your primary connection goes down — so your business stays online without waiting for a repair truck. We design this around what’s available at your location, combining options like cable, fiber, 4G/5G, fixed wireless, or satellite. For many businesses, a simple active/passive failover through your firewall is enough (and we can upgrade your firewall if it doesn’t support this). For businesses with more complex needs, we can implement SD-WAN, which not only provides failover but intelligently routes traffic across multiple connections based on what each one is best suited for.

Not every business needs this — if your team is fully cloud-based and can work from home or elsewhere during an outage, failover may be unnecessary. But if your operations depend on being physically in the office, failover becomes especially important if you’re on a standard business-class circuit (like Comcast Business or Frontier FIOS for Business), since these typically don’t come with a service-level guarantee for repair time. Commercial-grade fiber circuits usually include an SLA — often around 4 hours — but come at a significantly higher cost, so failover is often the more affordable way to protect against extended downtime.

Our SD-WAN continuously monitors each connection for latency, jitter, and packet loss, automatically routing traffic over the best available circuit in real time — and prioritizing latency-sensitive traffic like VoIP over less critical activity. This matters especially for phone calls: with a simple active/passive failover, switching circuits changes your outgoing IP address, which frequently causes VoIP calls to drop. Because SD-WAN routes traffic through a VPN to a cloud firewall, your business maintains a consistent IP address regardless of which circuit is actually being used — so a connection switch happens seamlessly, without interrupting calls. It also allows you to use multiple internet connections simultaneously rather than one sitting idle as a backup, improving overall performance, not just reliability.

Yes — we help source service for new locations, including getting quotes from providers and coordinating the installation process. Timelines vary considerably depending on what’s already available at the site: in some cases service can be installed within a week, while locations that require providers to add new infrastructure can take months. Either way, we work with you throughout the process to get the best possible outcome for your timeline and budget.

What you experience depends on your setup. With an active/passive failover, there may be a brief delay — up to a couple of minutes — before your firewall switches over to the backup connection. This can cause a short, noticeable interruption, though many of our clients never even notice it happens. Any active VoIP calls during that switch will likely drop. With our SD-WAN solution, traffic reroutes almost instantly, so there’s typically no noticeable loss of connectivity at all — including for active phone calls.