Managed IT Pricing

Plans from $150 per user per month, with security built in and no long-term contract.

Our plans at a glance

	Caravel	Carrack
Price	$150 per user per month	$275 per user per month
Minimum	10 users	10 users
Computers	1 per user included; $45/month per extra computer	1 per user included; $45/month per extra computer
Servers	Quoted (typically about $99 per server per month)	Quoted (typically about $99 per server per month)
Support hours	Unlimited, Mon–Fri 8 am–5 pm	Unlimited, 24/7
Critical-outage response	Within 2 business hours	Within 2 hours, 24/7
After-hours support	Billed hourly, or add 24/7 support for $30/user/month	Included
Moves, adds and changes	Billed hourly	Included
On-site visits (service area)	Included	Included
Technology planning	Twice-yearly review and roadmap	Quarterly business review, roadmap, budget planning and vendor support
Honeypot (deception detection)	—	Included (one sensor per site)
Security baseline (EDR/MDR, DNS filtering, privileged access management)	Included	Included
Backup monitoring	Included	Included
Password manager (Keeper)	Included	Included
End-user training (Bigger Brains)	Included	Included
Secure IT asset disposal	Included	Included

What’s included in both plans

Monitoring and patching

We watch your computers, servers and network around the clock and get alerted when something looks wrong. Windows updates and patches are installed for you, on a schedule that doesn’t interrupt work.

Unlimited support

When something breaks, your team calls, emails or opens a ticket. There’s no per-ticket charge and no block of hours to run out of. Most requests are handled remotely, which is usually the fastest fix.

Protection that comes standard

Every plan includes EDR/MDR backed by a 24/7 human-staffed security operations center, DNS filtering and privileged access management. These are the controls cyber insurers ask about most. See how each layer works

A response time in writing

For a critical outage (one that stops normal work for your business), our SLA commits us to responding within 2 business hours. On Carrack, or on Caravel with 24/7 support, that commitment applies around the clock.

On-site when you need it

Most requests are fixed remotely, which is usually fastest. When a problem needs someone in the room, on-site visits within our service area are included.

Backup monitoring

We monitor your backups and resolve warnings and failures. If you already have a backup in place, we’ll confirm whether we can support it. The backup service itself is a separate add-on, sized to what you need to protect.

Password management and training

Every user gets Keeper, a business password manager, and access to Bigger Brains on-demand training for Microsoft 365, QuickBooks Online, AI tools and more.

Secure disposal of old equipment

When a computer or server is retired, we wipe it securely, document it and arrange recycling at no extra charge. secure IT asset disposal

What Carrack adds

• 24/7 support and a 2-hour critical-outage response around the clock, not just business hours.
• Moves, adds and changes included: new hires, departures, new equipment and changes to who can access what.
• Quarterly business reviews with a technology roadmap, budget planning with renewal dates, help evaluating and negotiating with vendors, a security and risk review, and a report for owners.
• A honeypot (deception detection) sensor at each site: a decoy device that alerts us the moment someone on your network starts probing it.

Add-ons for either plan

• Microsoft 365 & Security bundle: from $49 per user per month (plus $20 per month per email domain for DMARC monitoring). Includes Microsoft 365 Business Premium licences, email security, 24/7 identity threat detection and response, security awareness training with phishing simulations, DMARC, email signature management and Microsoft 365 backup. Details: Microsoft 365
• Secure remote access (ZTNA): for teams of 5 or more, $75 per month plus $10 per user (a 10-person team pays $175 a month). That includes a dedicated gateway with a static public IP, so apps that only allow logins from your office IP keep working for remote staff.
• Backup and disaster recovery: quoted, based on what you need to protect and how fast you’d need it back. backup and disaster recovery
• 24/7 support for Caravel: $30 per user per month. Adds after-hours support and extends the 2-hour critical-outage response to nights and weekends.

What a 10- or 20-person office pays

How we count users and devices

• Per user, not per computer. Each user includes one computer (desktop or laptop).
• Extra computers (shared workstations, a front-desk PC, a spare laptop) are $45 per computer per month.
• Servers are quoted, typically about $99 per server per month.
• Your bill follows your headcount. When people join or leave, the user count changes with them, and we audit it every quarter in case anything was missed.

What isn’t included in the monthly price

• Hardware and software you buy, such as computers, firewalls and line-of-business software. We can source and set them up for you.
• Microsoft 365 licences, unless you take the Microsoft 365 & Security bundle. As a Microsoft partner, we can supply them.
• Projects such as office moves, new office setups and migrations to the cloud. These are quoted separately.
• On Caravel: after-hours work (unless you add 24/7 support) and moves, adds and changes, which are billed hourly.
• One-time onboarding, which is quoted with your proposal based on the number of users and devices we’re bringing on.
• Business phones, which are a separate service: business VoIP

How this compares with other ways to pay for IT

• Is EDR/MDR included, and is a person watching the alerts 24/7?
• Is support unlimited, or is there a block of hours?
• Is the critical-outage response time written into the agreement?
• Are password management, backup monitoring and end-user training included, or extra?
• Is there a long-term contract?

Getting an exact price

1. A free 15-minute call. Tell us how many people you have, what you run and what’s been going wrong.
2. A written proposal with the plan, user count, extra computers, servers and any add-ons broken out line by line, plus the one-time onboarding.
3. Onboarding, which starts with a deeper discovery of your systems and accounts. See how onboarding works